Service: Product Recall - Incident
Client:
Food and non food manufacturers, distributors and retailers
Objectives/background:
RQA provides a product contamination or product fault incident support service for its clients. RQA Europe will be involved in up to 100 per year and has a wealth of experience in helping companies to manage product incidents.
Methodology:
Once the client contacts RQA, a consultant is assigned with the necessary skills and experience. The support may be via telephone and email or via site visit. Sometimes RQA's consultants are seconded onto the company's product recall team. Advice will involve assisting with investigation, testing options, interpreting results, regulations, who to notify and when and how. Assisting with risk assessment and inputting into the decision making process. Many other aspects are also covered. As RQA deals with so many incidents, it can pass on this experience to minimise the impact for your company.
Outcome:
The primary objective is always consumer safety. It is therefore essential to make the right decisions and take appropriate timely and proportionate action - neither "under-recalling" nor "over-recalling". RQA can help you to manage the incident effectively.
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